At RACING STARS PTE. LTD., we want you to love your activewear. If something isn’t right, our returns process is simple—here’s what you need to know:
1. Eligibility: When You Can Return
To request a return, your item must meet these two conditions:
- You request it within 30 days of delivery (we’ll check the delivery date from your order tracking).
- The item is unused, unwashed, and has all original tags attached (e.g., no gym wear marks, no cut tags, no stains).
Note: Clearance/sale items are final sale—they can’t be returned or exchanged.
2. How to Start a Return (3 Easy Steps)
Step 1: Email us to confirm
Send an email to [email protected] with:
- Your order number (found in your order confirmation email).
- The name of the item you want to return.
- A short reason (e.g., “wrong size,” “changed mind”).
We’ll reply within 1-2 business days with a “Return Confirmation” and our return address.
Step 2: Ship the item back
Pack the item safely (use the original packaging if possible) and ship it to our Singapore address:
71 UBI ROAD 1, #08-34, OXLEY BIZHUB,SINGAPORE 408732
Please keep your shipping receipt—you’ll need it to track the package.
Step 3: We process your refund/exchange
Once we receive and check your item (takes 2-3 business days), we’ll:
- For refunds: Send your money back to the original payment method (e.g., credit card, PayPal). This takes 3-5 business days to show up in your account.
- For exchanges: Ship the new size/style to you for free (we cover international shipping for exchanges!).
3. Important Notes for International Orders
- Return shipping costs: You (the customer) pay for shipping the item back to Singapore. We don’t cover these costs.
- Customs/taxes: Any customs fees or taxes you paid when receiving the order won’t be refunded (these are charged by your country’s government, not us).
- Delivery delays: International shipping can take 7-14 days—please factor this in if you’re close to the 30-day return deadline.
4. What We Can’t Accept
We can’t process returns for items that are:
- Used, washed, or missing tags.
- Damaged by you (e.g., tears from improper use, stains from makeup).
- Custom-made items (if you ordered a personalized design).